• The biggest hurdle in any system, process or workflow is human intervention.

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• By automating our debt recovery process we have eliminated the human factor.

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• We set the procedures, rules, timelines, limits and actions for the system to apply to each debtor.

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• This means that our system works 24hrs per day 365 days per year to recover your outstanding debt.

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• Humans are only used as data capturers to capture debtor information not submitted in electronic format and as call centre agents to negotiate payments and to liaise with our clients.

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• The system alerts supervisors in case of low productivity.

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• Since automating our workflow, our success rate and client satisfaction have increased tremendously.