- The biggest hurdle in any system, process or workflow is human intervention.
- By automating our debt recovery process we have eliminated the human factor.
- We set the procedures, rules, timelines, limits and actions for the system to apply to each debtor.
- This means that our system works 24hrs per day 365 days per year to recover your outstanding debt.
- Humans are only used as data capturers to capture debtor information not submitted in electronic format and as call centre agents to negotiate payments and to liaise with our clients.
- The system alerts supervisors in case of low productivity.
- Since automating our workflow, our success rate and client satisfaction have increased tremendously.
"We continuously develop and improve our software to maximise productivity
to deliver the results that set us apart from our competitors"